Support
Esri has an entire team to support UN OCHA see the contact list below for direct access to ask about purchasing software, maintenance, training and anything else related to Esri:
- Account Manager: Carmelle Terborgh (cterborgh at esri.com)
- Solutions Engineer: Adam Pfister (apfister at esri.com)
- Training Consultant: Andrew Sharer (asharer at esri.com)
- Sales Associate: Cody Main (cmain at esri.com)
You can also get support from:
- MyEsri
- Access your licenses
- Download software
- Check your training records
- Log technical support cases
- etc
- Esri Maintenance program
- to make sure that you are using all the benefits of your maintenance
Training
Esri provides online training (www.esri.com/training). There are many free courses and recorded seminars. Be sure to share your favorite with others in the Community of Practice or with your IM Network.
Resources
Administration of Esri products and services
- MyEsri – to access your licenses, download software, check your training records, log technical support cases, etc
- Esri Maintenance Program – to make sure that you are using all the benefits of your maintenance
- Esri Disaster Response Program
Training
- Many free courses and recorded seminars available https://www.esri.com/training/
- The Esri training site has many useful documents: https://www.esri.com/training/catalog/search/ “search on training format = documents”
ArcGIS
- ArcGIS Documentation
- ArcGIS Solutions for Humanitarian Response
- OCHA IM toolbox ArcGIS Online page