Each OCHA office must purchase their own software licenses to access the Esri products. Please contact the appropriate Esri focal points identified below for more information. If advanced features are required, an alternative option could be purchasing a relevant package from the ET GeoWizards. Please contact FIS if you have any questions or comments.
Support
Esri has an entire team to support UN OCHA see the contact list below for direct access to ask about purchasing software, maintenance, training and anything else related to Esri:
Account Manager: Carmelle Terborgh (cterborgh at esri.com) main person to contact if you have questions about purchasing or maintenance of software.
Solutions Engineer: Adam Pfister (apfister at esri.com)
Training Consultant: Andrew Sharer (asharer at esri.com)
Sales Associate: Cody Main (cmain at esri.com)
You can also get support from:
Access and manage your licenses
How To: Recover lost licenses from My Esri (when the computer inaccessible)
How To: Perform online deauthorization of licenses for ArcGIS for Desktop and ArcGIS Engine (when the computer is accessible)
Download software
Check your training records
Log technical support cases
etc.
to make sure that you are using all the benefits of your maintenance
Common Problems and Solutions
How To: Recover lost licenses from My Esri (when the computer inaccessible)
How To: Perform online deauthorization of licenses for ArcGIS for Desktop and ArcGIS Engine (when the computer is accessible)
Procure ArcGIS
To procure an ArcGIS product/service, a country office would fill in a requisition form with the help of the local administrative team (see sample form). If unsure of what is needed, please contact the ESRI focal points (see above) to discuss the office needs.
If the requisition value falls below $10,000, it could then be done directly on UMOJA by the administrative focal point in-country. Similar requisition could also end up being processed by OCHA Administrative Services Branch colleagues in Geneva who will then submit the final processing/handling to United Nations Geneva Purchase and Transportation Section (UNOG PTS).
Free six-month license for emergencies via ESRI's Disaster Response Programme
In an emergency response, FIS can also request for the six-month emergency license provided by the ESRI Disaster Response Program. This emergency license is typically requested for incoming Stand-by Partner for OCHA Office or to fill the time gap/wait time until the procurement process is finalized.
Resources
Administration of Esri products and services
MyEsri – to access your licenses, download software, check your training records, log technical support cases, etc
Esri Maintenance Program – to make sure that you are using all the benefits of your maintenance
ArcGIS Story Maps – https://storymaps.arcgis.com/en/
ArcGIS Living Atlas - https://www.esri.com/arcgis-blog/arcgis-living-atlas/
ArcGIS Open Data - https://hub.arcgis.com/search
ArcGIS Solutions - http://solutions.arcgis.com/
Training
Many free courses and recorded seminars available ESRI training portal
The Esri training site has many useful documents: ESRI training catalog “search on training format = documents”
Be sure to share your favorites with others in the Community of Practice (skype group) or with your IM Network.
ArcGIS
ArcGIS Desktop License Levels (Do you need Basic, Standard, or Advance?)
OCHA IM toolbox ArcGIS Online page