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Support

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As of September 2023, UNOCHA has signed an Enterprise Agreement (EA) with ESRI which allows UNOCHA to provide ArcGIS software to all staff.

Offices do no longer need to purchase their own software licenses.

For ArcGIS licenses please contact the Field Information Services Section (FIS) fis-ocha@un.org.

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Esri has an entire team to support UN OCHA:.

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Lead Account Manager: Carmelle Terborgh
(
cterborgh@esri.com
)
Solutions Engineer: Adam Pfister
(
apfister@esri.com
)
Training Consultant:
Andrew Sharer (asharer@esri
Brad Kozisek bkozisek@esri.com
)
Sales Associate
Humanitarian Solutions:
Cody Main (cmain@esri
Olivier Cottray ocottray@esri.com
)

You can also get support from:

MyEsri
- Access your licenses
- Download software
- Check your training records
- Log technical support cases
- etc
Esri Maintenance program
- to make sure that you are using all the benefits of your maintenance

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In an emergency response, FIS can also request a three-month emergency license provided by the ESRI Disaster Response Program.

This emergency license is typically requested for incoming Stand-by Partners for OCHA Offices.

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Esri services and products

Training

Esri Academy – e-Learning - Esri Training| Your Location for Lifelong Learning Training
- Catalog: MOOCs, Videos, Webinars, Online Courses, Instructor-Led Courses, Instructor-Led Online Courses
- Learn Plans
Learn Lessons: Guided lessons based on real-world problems

Be sure to share your favorites with others in the Community of Practice (OCHA IM Teams) or with your IM Network.

Text can include: Essential Reading, Additional Readings, Templates. Examples, Tutorials

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ArcGIS