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Overview

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Each OCHA office must As of September 2023, UNOCHA has signed an Enterprise Agreement (EA) with ESRI which allows UNOCHA to provide ArcGIS software to all staff.

Offices do no longer need to purchase their own software licenses to access the Esri products. Please contact the appropriate Esri focal points identified below for more information. If advanced features are required, an alternative option could be purchasing a relevant package from the ET GeoWizards. Please contact FIS if you have any questions or comments.

For ArcGIS licenses please contact the Field Information Services Section (FIS) fis-ocha@un.org.

Support

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Esri has an entire team to support UN OCHA see the contact list below for direct access to ask about purchasing software, maintenance, training and anything else related to Esri:.

  • Lead Account Manager:  Carmelle Terborgh (cterborgh at esri.com) main person to contact if you have questions about purchasing or maintenance of software. cterborgh@esri.com

  • Solutions Engineer:  Adam Pfister (apfister at esriapfister@esri.com)

  • Training Consultant:  Andrew Sharer (asharer at esriBrad Kozisek bkozisek@esri.com)Sales Associate

  • Humanitarian Solutions:  Cody Main (cmain at esriOlivier Cottray ocottray@esri.com)

You can also get support from: 

Common Problems and Solutions

Procure ArcGIS

To procure an ArcGIS product/service, a country office would fill in a requisition form with the help of the local administrative team (see sample form). If unsure of what is needed, please contact the ESRI focal points (see above) to discuss the office needs.

If the requisition value falls below $10,000, it could then be done directly on UMOJA by the administrative focal point in-country. Similar requisition could also end up being processed by OCHA Administrative Services Branch colleagues in Geneva who will then submit the final processing/handling to United Nations Geneva Purchase and Transportation Section (UNOG PTS).

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Disaster Response Program

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Free three-month licenses for emergencies via ESRI's Disaster Response Programme

In an emergency response, FIS can also request for the sixa three-month emergency license provided by the ESRI Disaster Response Program.

This emergency license is typically requested for incoming Stand-by Partner Partners for OCHA Office or to fill the time gap/wait time until the procurement process is finalizedOffices.

Resources

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Administration of Esri products and services

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MyEsri –  to access your licenses, download software, check your training records, log technical support cases, etc

services and products

Training

Training

  • Esri Academy –  e-Learning - Esri Training| Your Location for Lifelong Learning Training

    • Catalog: MOOCs, Videos, Webinars, Online Courses, Instructor-Led Courses, Instructor-Led Online Courses

    • Learn Plans

  • Learn Lessons: Guided lessons based on real-world problems

Be sure to share your favorites with others in the Community of Practice (skype groupOCHA IM Teams) or with your IM Network.

ArcGIS