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Overview
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As of September 2023, UNOCHA has signed an Enterprise Agreement (EA) with ESRI which allows UNOCHA to provide ArcGIS software to all staff.
Offices do no longer need to purchase their own software licenses.
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For ArcGIS licenses please contact the Field Information Services Section (FIS) fis-ocha@un.org.
Support
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Esri has an entire team to support UN OCHA
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Lead Account Manager: Carmelle Terborgh
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Solutions Engineer:
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Valerie Desrosier vdesrosier@esri.com
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Training Consultant:
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Craig Chishom cchisholm@esri.com
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Humanitarian Solutions:
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Olivier Cottray ocottray@esri.com
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You can also get support from:
Access and manage your licenses
How To: Recover lost licenses from My Esri (when the computer inaccessible)
How To: Perform online deauthorization of licenses for ArcGIS for Desktop and ArcGIS Engine (when the computer is accessible)
Download software
Check your training records
Log technical support cases
etc.
to make sure that you are using all the benefits of your maintenance
Common Problems and Solutions
How To: Recover lost licenses from My Esri (when the computer inaccessible)
How To: Perform online deauthorization of licenses for ArcGIS for Desktop and ArcGIS Engine (when the computer is accessible)
Procure ArcGIS
To procure an ArcGIS product/service, a country office would typically fill in a requisition form with the help of the local administrative office (see sample form). If unsure of what is needed contact the ESRI focal points (see above) to discuss the office needs.
If the requisition value falls below $10,000, it could then be done directly on UMOJA by the administrative focal point in-country. Similar requisition could also end up being processed by OCHA Administrative Services Branch colleagues in Geneva who will then submit the final processing/handling to United Nations Geneva Purchase and Transportation Section (UNOG PTS).
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Disaster Response Program
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Free three-month licenses for emergencies via ESRI's Disaster Response Programme
In an emergency response, FIS can also request
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a three-month emergency license provided by the ESRI Disaster Response Program.
This emergency license is typically requested for incoming Stand-by
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Partners for OCHA
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Offices.
Resources
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Esri
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MyEsri – to access your licenses, download software, check your training records, log technical support cases, etc
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Esri Maintenance Program – to make sure that you are using all the benefits of your maintenance
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services and products
Training
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Many free courses and recorded seminars available ESRI training portal
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ArcGIS Story Maps – https://storymaps.arcgis.com/en/
ArcGIS Living Atlas - https://www.esri.com/arcgis-blog/arcgis-living-atlas/
ArcGIS Open Data - https://hub.arcgis.com/search
ArcGIS Solutions - http://solutions.arcgis.com/
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Architecting the ArcGIS Platform: Best Practices
Training
Esri Academy – e-Learning - Esri Training| Your Location for Lifelong Learning Training
Catalog: MOOCs, Videos, Webinars, Online Courses, Instructor-Led Courses, Instructor-Led Online Courses
Learn Plans
Learn Lessons: Guided lessons based on real-world problems
Be sure to share your favorites with others in the Community of Practice (
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OCHA IM Teams) or with your IM Network.
ArcGIS
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ArcGIS Desktop License Levels (Do you need Basic, Standard, or
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Advanced)
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ArcGIS Solutions for Humanitarian Response
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