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Overview

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As of September 2023, UNOCHA has signed an Enterprise Agreement (EA) with ESRI which allows UNOCHA to provide ArcGIS software to all staff.

Offices do no longer need to purchase their own software licenses.  Please contact the appropriate ESRI focal points identified below for more information. If advanced features are required an alternative to buying the advanced version of ArcGIS may be ET GeoWizards. Please contact FIS if you have any questions or comments

For ArcGIS licenses please contact the Field Information Services Section (FIS) fis-ocha@un.org.

Support

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Esri has an entire team to support UN OCHA see the contact list below for direct access to ask about purchasing software, maintenance, training and anything else related to Esri:.

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• Lead Account Manager:  Carmelle Terborgh

  (cterborgh at esri.com) main person to contact if you have questions about purchasing or maintenance of software.

  cterborgh@esri.com

• Solutions Engineer:  Adam Pfister

  (apfister at esri

  apfister@esri.com

  )

• Training Consultant: 

  Andrew Sharer (asharer at esri

  Brad Kozisek bkozisek@esri.com

  )

  Sales Associate

• Humanitarian Solutions: 

  Cody Main (cmain at esri

  Olivier Cottray ocottray@esri.com

  )

You can also get support from: 

• MyEsri 
  • Access and manage your licenses 

    • How To: Recover lost licenses from My Esri (when the computer unaccessible)

    • How To: Perform online deauthorization of licenses for ArcGIS for Desktop and ArcGIS Engine (when the computer is accessible)

  • Download software
  • Check your training records
  • Log technical support cases
  • etc
• Esri Maintenance program 
  • to make sure that you are using all the benefits of your maintenance

Common Problems and Solutions

• How To: Recover lost licenses from My Esri (when the computer unaccessible)

• How To: Perform online deauthorization of licenses for ArcGIS for Desktop and ArcGIS Engine (when the computer is accessible)

• How to: Install ArcGIS on your computer

Procure ArcGIS

To procure an ArcGIS product/service, a country office would typically fill in a requisition form with the help of the local administrative office (see sample form). If unsure of what is needed contact the ESRI focal points (see above) to discuss the office needs.

If the requisition value falls below $10,000, it could then be done directly on UMOJA by the administrative focal point in-country. Similar requisition could also end up being processed by OCHA Administrative Services Branch colleagues in Geneva who will then submit the final processing/handling to United Nations Geneva Purchase and Transportation Section (UNOG PTS).

Disaster Response Program

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Free three-month licenses for emergencies via ESRI's Disaster Response Programme

In an emergency response, FIS can also request for the sixa three-month emergency license provided by the ESRI Disaster Response Program.

This emergency license is typically requested for incoming Stand-by Partner Partners for OCHA Office or to fill the time gap/wait time until the procurement process is finalizedOffices.

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Resources

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Esri provides online training (www.esri.com/training). There are many free courses and recorded seminars.

Be sure to share your favorites with others in the Community of Practice (skype group) or with your IM Network.

Resources

Administration of Esri products and services

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services and products

• Esri Disaster Response Program 

• ArcMap

• ArcGIS Pro

• ArcGIS Story Maps –  https://storymaps.arcgis.com/en/

• ArcGIS Living Atlas - https://www.esri.com/arcgis-blog/arcgis-living-atlas/

• ArcGIS Open Data - https://hub.arcgis.com/search

• ArcGIS Solutions - http://solutions.arcgis.com/

• Architecting the ArcGIS Platform: Best Practices

Training

• Many free courses and recorded seminars available https://www.esri.com/training/
• The Esri training site has many useful documents: https://www.esri.com/training/catalog/search/ “search on training format = documents”

ArcGIS

• ArcGIS Documentation 

  Documentation

Training

• Esri Academy –  e-Learning - Esri Training| Your Location for Lifelong Learning Training

  • Catalog: MOOCs, Videos, Webinars, Online Courses, Instructor-Led Courses, Instructor-Led Online Courses

  • Learn Plans

• Learn Lessons: Guided lessons based on real-world problems

Be sure to share your favorites with others in the Community of Practice (OCHA IM Teams) or with your IM Network.

ArcGIS

• ArcGIS Product Documentation

• ArcGIS Desktop License Levels (Do you need Basic, Standard, or

  Advance?

  Advanced) 

• ArcGIS Solutions for Humanitarian Response
• OCHA IM toolbox ArcGIS Online page