...

In HDX, the development process is Agile and the audit trail for the work done is held in JIRA Jira in the form of issues, which are the fundamental units of work/planning information in JIRAJira. Where issues are part of a larger piece of work they are grouped under an epic.

...

Jira Issues

The start of the development process is the entry of issues into JIRAJira. Issues can be one of three different types:

...

• A separate process by which ideas are floated, filtered and then broken down into JIRA Jira issues.
• Interaction with the Product Owner detailed below.

It is crucial that the only channel customers have to obtain developer time is by the creation of Jira issues so that all work is visible and tracked within the Scrum process. Any customer not comfortable with Jira should ask Godfrey for support in writing issues.

Scrum Team

Product Owner (Yumi)

...