Page Comparison

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Overview

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As of September 2023, UNOCHA has signed an Enterprise Agreement (EA) with ESRI which allows UNOCHA to provide ArcGIS software to all staff.

Offices do no longer need to purchase their own software licenses.

For ArcGIS licenses please contact the Field Information Services Section (FIS) fis-ocha@un.org.

Support

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Esri has an entire team to support UN OCHA see the contact list below for direct access to ask about purchasing software, maintenance, training and anything else related to Esri:.

• Lead Account Manager:  Carmelle Terborgh

  (cterborgh at esri

  cterborgh@esri.com

  )

• Solutions Engineer:  Adam Pfister

  (apfister at esri

  apfister@esri.com

  )

• Training Consultant: 

  Andrew Sharer (asharer at esri

  Brad Kozisek bkozisek@esri.com

  )

  Sales Associate

• Humanitarian Solutions: 

  Cody Main (cmain at esri

  Olivier Cottray ocottray@esri.com

  )

You can also get support from: 

• MyEsri 
  • Access your licenses
  • Download software
  • Check your training records
  • Log technical support cases
  • etc
• Esri Maintenance program 
  • to make sure that you are using all the benefits of your maintenance

Training

Esri provides online training (www.esri.com/training). There are many free courses and recorded seminars. Be sure to share your favorite with others in the Community of Practice or with your IM Network.

Resources

Administration of Esri products and services

• MyEsri –  to access your licenses, download software, check your training records, log technical support cases, etc
• Esri Maintenance Program –  to make sure that you are using all the benefits of your maintenance
• Esri Disaster Response Program 

Training

• Many free courses and recorded seminars available https://www.esri.com/training/
• The Esri training site has many useful documents:

Disaster Response Program

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Free three-month licenses for emergencies via ESRI's Disaster Response Programme

In an emergency response, FIS can also request a three-month emergency license provided by the ESRI Disaster Response Program.

This emergency license is typically requested for incoming Stand-by Partners for OCHA Offices.

Resources

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Esri services and products

• Esri Disaster Response Program 

• ArcMap

• ArcGIS Pro

• ArcGIS Story Maps –  https://storymaps.arcgis.com/en/

• ArcGIS Living Atlas - https://www.esri.com

  /training/catalog/search/ “search on training format = documents”

ArcGIS

• ArcGIS Documentation 

  /arcgis-blog/arcgis-living-atlas/

• ArcGIS Open Data - https://hub.arcgis.com/search

• ArcGIS Solutions - http://solutions.arcgis.com/

• Documentation

Training

• Esri Academy –  e-Learning - Esri Training| Your Location for Lifelong Learning Training

  • Catalog: MOOCs, Videos, Webinars, Online Courses, Instructor-Led Courses, Instructor-Led Online Courses

  • Learn Plans

• Learn Lessons: Guided lessons based on real-world problems

Be sure to share your favorites with others in the Community of Practice (OCHA IM Teams) or with your IM Network.

ArcGIS

• ArcGIS Product Documentation

• ArcGIS Desktop License Levels (Do you need Basic,

  standard

  Standard,

  advance

  or Advanced) 

• ArcGIS Solutions for Humanitarian Response
• OCHA IM toolbox ArcGIS Online page