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Each OCHA office must purchase their own software licenses to access the Esri products. Please contact the appropriate Esri focal points identified below for more information. If advanced features are required, an alternative option could be purchasing a relevant package from the ET GeoWizards.

Please contact FIS Julia Chatellier if you have any specific questions or commentsabout best licensing options for your operation or any other requests.

Support

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Esri has an entire team to support UN OCHA see the contact list below for direct access to ask about purchasing software.

Feel free to contact them directly on questions related to software purchase, maintenance, training and or anything else Esri related to Esri:

• Lead Account Manager:  Carmelle Terborgh (cterborgh at esricterborgh@esri.com) main Main person to contact if you have questions about purchasing or maintenance of software.

• Solutions Engineer:  Adam Pfister (apfister at esriapfister@esri.com)

• Training Consultant:  Andrew Sharer (asharer at esriasharer@esri.com)

• Sales Associate:  Cody Main (cmain at esricmain@esri.com)

You can also get support from: 

• MyEsri 

  • Access and manage your licenses 

    • How To: Recover lost licenses from My Esri (when the computer inaccessible)

    • How To: Perform online deauthorization of licenses for ArcGIS for Desktop and ArcGIS Engine (when the computer is accessible)

  • Download software

  • Check your training records

  • Log technical support casesetc.

• Esri Maintenance program 

  • to make sure that you are using all the benefits of your maintenance

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Administration of Esri products and services

• MyEsriMy.Esri.com –  to access your licenses, download software, check your training records, log technical support cases, etc

• Esri Maintenance Program –  to make sure that you are using all the benefits of your maintenance

• Esri Disaster Response Program 

• ArcGIS Story Maps –  https://storymaps.arcgis.com/en/

• ArcGIS Living Atlas - https://www.esri.com/arcgis-blog/arcgis-living-atlas/

• ArcGIS Open Data - https://hub.arcgis.com/search

• ArcGIS Solutions - http://solutions.arcgis.com/

• Architecting the ArcGIS Platform: Best Practices

Training

• Training

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• Many free courses and recorded seminars available ESRI training portal

• The Esri training site has many useful documents: ESRI training catalog “search on training format = documents”(e-Learning)  Esri Academy

  • Catalog: MOOCs, Videos, Webinars, Online Courses, Instructor-Led Courses, Instructor-Led Online Courses

  • Learn Plans

• Learn Lessons: Guided lessons based on real-world problems https://learn-arcgis-learngis.hub.arcgis.com/

Be sure to share your favorites with others in the Community of Practice (skype group) or with your IM Network.

ArcGIS

• ArcGIS Documentation Product Documentation: https://doc.arcgis.com/en/

• ArcGIS Desktop License Levels (Do you need Basic, Standard, or Advance?) 

• ArcGIS Solutions for Humanitarian Response

• OCHA IM toolbox ArcGIS Online page 

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