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Support

Text can include: Step by Step, Checklist, SOPs, Tips

Esri has an entire team to support UN OCHA:

• Account Manager:  Carmelle Terborgh (cterborgh@esri.com)
• Solutions Engineer:  Adam Pfister (apfister@esri.com)
• Training Consultant:  Andrew Sharer (asharer@esri.com)
• Sales Associate:  Cody Main (cmain@esri.com)

You can also get support from: 

• MyEsri 
  • Access your licenses
  • Download software
  • Check your training records
  • Log technical support cases
  • etc
• Esri Maintenance program 
  • to make sure that you are using all the benefits of your maintenance

Training

Esri provides online training  training (www.esri.com/training). There are many free courses and recorded seminars. Be sure to share your favorite with others in the Community of Practice or with your IM Network.

Resources

Text  can include: Essential Reading, Additional Readings, Templates. Examples, Tutorials

• MyEsri – http://my.esri.com to access your licenses, download software, check your training records, log technical support cases, etc
• Esri Maintenance program – https://www.esri.com/en-us/arcgis/products/maintenance to make sure that you are using all the benefits of your maintenance
• Training – www.esri.com/training including many free courses and recorded seminars