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Overview

A response to an infectious disease event might seem unique however the process of information management should remain the same with some possible exceptions:

  • Planning - more time might be necessary to fully understand the types of data and sources of data that decision-makers will need. Historically, WHO takes the lead in these situations, be sure to check with them before starting to plan.

  • Collection - the process of data collection might have health-related issues to take into considerations such as the use of mobile devices (how to disinfect). 

  • Processing - probably not much change but those with health data experience might be needed to identify possible data errors.

  • Analysis - subject matter experts are critical!

  • Dissemination - use subject matter experts in the design of products and key messages.

  • Feedback -

Recommendations

  • Focus on core products and IM processes as in any emergency: 3Ws, Meeting schedules, reference maps, etc.

    • Note that “Contact management” has a different meaning in a health emergency, consider using “partner list” instead of “contact list” to avoid confusion.

  • Ensure that relevant partners are attending your IMWG.

  • Consider the process for clearance and sharing of products (a product catalogue and editorial meetings are always useful).

  • Staffing: manage leave plans and ensure all staff know what their priorities and deadlines are

  • As for any possible emergency, data preparedness is key. Make sure your CODs are in order and available on HDX. CODs specific to the event could include:

    • Health facilities (enquire with the Health cluster or WHO Office whether a HeRAMS is in place or being triggered)

    • Health boundaries

    • Insecure areas

    • Refugee and IDP (numbers and movement)

    • Transport routes

    • Airports (including movement of people - flight paths)

    • Borders and crossing points

  • Use existing structures and platforms, if at all possible, such as HDX, HR.info, ReliefWeb, H.id.  There might be a push to try new systems but, as always, an emergency is not the time to try out new software or systems.

  • Many new actors might show up to provide assistance and support, be flexible to take advantage of new opportunities but don't drastically change the approach to IM as conducted in a "regular" emergency

  • Data that OCHA IMOs normally do not have experience with could be critical especially epidemiological data, reach out to subject matter experts to help analyze and present the data. 

  • Consider doing a stakeholder mapping exercise to identify data sources and information flows.

General IM Resources 

Outputs/Resources from the Regional Office for Asia and the Pacific during COVID-19 in 2020 

Outputs/Resources from Ebola Response in 2018-2020

Outputs/Resources from Ebola Response in 2014



Guidance